Is 0845 6 113225 working for you?

1.11.53pm GMT Sun 26th Nov 2006

Cllrs David Rundle, Gail Bones and Stephen Tall outside the old Lime Walk sorting office

In case you don't know, this is the number Royal Mail asks you to call to arrange a re-delivery of a parcel from the East Oxford sorting office to your nearest post office. However, I've received two complaints in the last week that it's not being answered.

The first I mentioned in last week's gripe-story against Royal Mail: 'Royal Mail - another batch of complaints' (19th Nov, 2006) - www.stephentall.org.uk/news/445.html

In response to which article I received the following e-mail:

• "I agree entirely. I have spent the last 2 hours trying to get though to a number (08456113225) which does not appear to manned at any time of day, in order to arrange redelivery of a parcel to the headington post office. Is there another, less expensive and frustrating way to do this?"

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I have just sent the following e-mail to Royal Mail:

I've received a number of comments recently that the 0845 6 113 225 number for those wishing to arrange redelivery of a parcel is not being answered. Either it rings and rings; or else is just terminated after 2-3 rings.

Two questions:

1. is this a problem that's known about and being acted on?

2. are there alternatives (text, email etc) for customers who cannot get through?

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Will let you know what response I get.